These terms apply to enquiries submitted through the Aston Private website. Aston Private is operated by Aston Private Healthcare Pty Ltd.
Your Enquiry
You may use our contact form to ask questions, request information, or arrange a confidential discussion about care for yourself or someone you support.
Submitting an enquiry does not commit you to a program, establish a treatment relationship, or guarantee admission. Any proposed care depends on an assessment of suitability, availability, and separate service terms agreed before your program begins.
Permission to Contact You
By submitting the form, you authorise Aston Private to contact you by telephone or email using the details provided, to respond to and follow up on your enquiry.
Please indicate your preferred contact method, a suitable time to speak, or any restrictions on leaving messages.
This permission relates to your enquiry. It does not constitute consent to receive promotional communications.
Personal and Health information
We collect your contact details and any information you provide to respond to your enquiry and understand your needs. If you include health information, you consent to Aston Private collecting and using it for these purposes.
Please provide only the information necessary for an initial conversation. Do not submit detailed medical histories, identification documents, or financial information through this form.
If you do not provide sufficient contact information, we may not be able to respond.
Our Privacy Policy explains how we handle personal information, including disclosures, access and correction requests, and privacy complaints.
Enquiring about Someone Else
You may make a general enquiry about support for a family member or another person.
Please do not include identifying or sensitive information about another person unless you have their consent or lawful authority. We may require their consent before discussing their circumstances or arranging care.
Confidentiality and Online Communication
We handle enquiries discreetly and take reasonable steps to protect personal information. Authorised personnel and service providers may access information as needed to manage your enquiry, or it may be disclosed where required or permitted by law.
No online transmission or email system is completely secure. If you prefer not to submit personal information online, please contact us by telephone.
Medical Advice and Urgent Assistance
Information on the website and initial enquiry responses do not replace individual clinical assessment, diagnosis, or treatment advice.
The contact form is not an emergency service and should not be used for urgent medical assistance. If there is an immediate threat to life or safety in Australia, call 000.
Your Legal Rights
Nothing in these terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.
Contact Us
For questions about these terms or your enquiry, please email info@astonprivate.com.
For information on how we handle your personal information, please read our Privacy Policy.
